Frequently Asked Questions

We handle the entire transition. Our team exports your customers, routes, and billing data from your old system and imports everything into Pool Billing Program. Most migrations are completed within one to two business days at no charge.

If you are starting fresh, the setup wizard guides you through company configuration in about 30 minutes. If you are migrating from another platform, allow one to two business days for our team to transfer your data.

No. You create your account and begin using Pool Billing Program without entering any payment information. You only add a card when you are ready to subscribe.

Yes. The desktop web application works on any browser. Technicians use a native iOS or Android mobile app that includes daily schedules, checklists, chemical entry, photo capture, and offline mode.

Absolutely. The program scales from a single operator to a multi-technician company. Solo operators benefit from the same billing automation, route planning, and chemical tracking without needing to manage a team.

Yes. The app caches all route and customer data locally. Technicians complete visits, enter readings, and take photos even when offline. Everything syncs automatically once the device reconnects.

Yes. A built-in QuickBooks Online integration syncs customers, invoices, and payments automatically. There is no add-on fee for the accounting connection.

Customers can pay with credit or debit cards through Stripe, PayPal for one-time or recurring payments, ACH bank transfers, or offline methods like cash, check, Zelle, and Cash App.

Yes. Pool Billing Program is month-to-month with no contracts. Cancel from your account settings whenever you choose — no penalties and no phone call required.

Our support team includes people with real pool industry experience. Reach us by phone at (888) 505-6030 or through the contact form. We typically respond within a few hours on business days.